This Privacy Policy explains exactly what personal data 99jaya collects from players across Bangladesh, how that data is used and protected, and what rights you hold over your information. Transparency and security are at the core of everything we do.
Six core commitments underpinning the 99jaya Privacy Policy — designed to keep your personal information safe and in your control.
All data transmitted between your device and the 99jaya platform is protected by 256-bit SSL encryption — the same standard used by leading global financial institutions. Your login credentials, payment details, and personal records are never sent in plain text.
99jaya collects only the personal data that is strictly necessary for account operation, identity verification, and legal compliance. We do not harvest browsing history, device contacts, or location data beyond what is required to deliver our services to players in Bangladesh.
99jaya does not sell, rent, or otherwise commercialise your personal data to third-party advertisers or data brokers. Your information is shared only with verified service providers bound by strict confidentiality obligations and only to the extent necessary to operate the platform.
You have the right to request a complete copy of the personal data 99jaya holds about you at any time. Submit a data access request to our support team via live chat or email. We will respond within 30 days and provide a structured summary of all data categories on record for your account.
Subject to our legal retention obligations — including anti-money laundering record-keeping requirements — you may request deletion of your personal data upon closing your 99jaya account. Requests are reviewed within 30 days and actioned where no overriding legal obligation prevents erasure.
Promotional emails, SMS messages, and in-platform notifications from 99jaya are entirely optional. You may withdraw consent for marketing communications at any time from your account settings or by contacting our support team. Opting out of marketing does not affect your ability to use the platform.
Welcome to 99jaya. We are Bangladesh's premier online casino and sports betting platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. At 99jaya, we take your privacy seriously and are committed to handling your personal data with the highest standards of care, security, and transparency.
This Privacy Policy (the "Policy") describes how 99jaya (the "Platform", "we", "us", or "our") collects, uses, stores, shares, and protects the personal data of users (the "Player", "you", or "your") who access or use the services available at https://99jaya.net. It also describes your rights in relation to that data and how you can exercise those rights.
By registering an account on the 99jaya platform, making a deposit, placing a bet, or otherwise accessing our services, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. This Policy forms part of, and should be read alongside, our Terms & Conditions and our Responsible Gaming policy.
99jaya collects personal data through several means — directly from you during registration and account management, automatically through your use of the platform, and in limited circumstances from third-party verification providers. The categories of personal data we collect are set out in the table below.
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, National Identity Card (NID) number, passport number, gender | Registration form; KYC document upload |
| Contact Data | Email address, mobile phone number, residential address (city, district) | Registration form; account settings |
| Financial Data | bKash/Nagad/Rocket/Upay wallet numbers, bank account references, transaction amounts, deposit and withdrawal history | Payment processing; transaction logs |
| Gaming Data | Betting history, game session logs, wagering amounts, win/loss records, bonus usage, responsible gaming tool settings | Platform activity logs |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session duration | Automatic collection via server logs and cookies |
| Communication Data | Live chat transcripts, email correspondence, support ticket records | Customer support interactions |
| Marketing Preferences | Email/SMS opt-in status, promotional communication history, bonus claim records | Account settings; promotional activity |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data, or health data, except where age and identity verification (which may involve document review) requires us to confirm basic eligibility criteria.
99jaya uses the personal data we collect for the following purposes:
Your identity and contact data are used to create and maintain your player account, verify your identity and age, manage your login credentials, and communicate account-related information such as transaction confirmations, password resets, and security alerts.
Your financial data is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels. Transaction records are retained to reconcile accounts, resolve disputes, and comply with anti-money laundering (AML) obligations.
Gaming data and technical data are used to operate the platform, deliver a stable and personalised experience, display relevant game recommendations, and optimise platform performance for players accessing 99jaya from devices across Bangladesh.
We process personal data to comply with applicable legal obligations, including age verification requirements, AML and Know Your Customer (KYC) regulations, fraud detection, and the prevention of problem gambling. We may be required to disclose certain data to law enforcement or regulatory authorities where compelled by law.
Gaming data, including betting frequency, session duration, and wagering volumes, is analysed by our responsible gaming team to identify indicators of potentially harmful gambling behaviour. This processing is carried out in the interest of player welfare and to fulfil our duty of care obligations.
Where you have provided your consent, we may use your contact data and marketing preferences to send promotional emails, SMS messages, and in-platform notifications about bonuses, new games, seasonal promotions (such as Eid and BPL season offers), and other 99jaya services. You may withdraw this consent at any time — see Section 9.
Technical data and gaming data are used to detect and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions. Automated risk-scoring systems may flag accounts for manual review where suspicious patterns are detected.
99jaya processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
99jaya does not sell your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.
We share personal data with carefully selected third-party service providers who assist in operating the 99jaya platform, including payment processors (bKash, Nagad, Rocket, Upay), identity verification providers, game software studios (Pragmatic Play, PG Soft, JILI, Evolution Gaming, Ezugi), cloud infrastructure providers, and customer support technology vendors. All service providers are contractually bound to process data only on our instructions and to maintain appropriate security standards.
We may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally required or compelled to do so. We will notify affected users of such disclosures where we are legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of assets involving 99jaya, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material changes to the way your data is processed as a result.
Where you request self-exclusion, we may share limited identifying data with responsible gaming organisations or other platforms under self-exclusion sharing agreements for the purpose of enforcing your exclusion request across multiple platforms. This sharing is carried out with your consent or in your vital interests.
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, and collect information about how you interact with the platform. 99jaya uses cookies and similar tracking technologies (including web beacons and local storage) to operate and improve the platform.
You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, and delete cookies. Note that blocking strictly necessary cookies may prevent you from accessing certain features of the 99jaya platform, including your account dashboard and payment pages.
99jaya retains personal data for as long as is necessary to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The key retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account plus 5 years after closure | AML / KYC legal obligation |
| Financial Transaction Records | 7 years from transaction date | Legal obligation; fraud investigation |
| Gaming History | 3 years from last activity | Dispute resolution; responsible gaming |
| Communication Records | 2 years from last interaction | Customer service quality; dispute resolution |
| Marketing Preferences | Until consent is withdrawn or account is closed | Consent-based processing |
| Technical / Log Data | 12 months | Security monitoring; fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an individual player. Where data has been anonymised, the resulting aggregated data may be retained indefinitely for statistical and operational purposes.
99jaya implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:
As a player on the 99jaya platform, you hold meaningful rights over your personal data. You may exercise any of the following rights by contacting our support team via live chat or by emailing [email protected]:
To exercise any of the above rights, contact our support team via live chat available 24/7 through your account dashboard, or send a written request to [email protected]. We may ask you to verify your identity before processing a data rights request. We will respond within 30 days of receipt of a valid, verified request.
The 99jaya platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. All players are required to confirm their age during registration, and 99jaya operates a robust age verification process as part of its KYC obligations.
99jaya strongly encourages parents and guardians in Bangladesh to make use of available parental control software and internet filtering tools to prevent minors from accessing online gambling platforms. We are committed to working with families, schools, and community organisations to raise awareness of underage gambling risks.
The 99jaya platform integrates third-party software and services — including game engines from Pragmatic Play, PG Soft, JILI, Evolution Gaming, Ezugi, NetEnt, and Microgaming — to deliver the gaming products available to players. These providers may have access to limited technical and gaming data to the extent required to deliver their services within the 99jaya platform environment.
Payment services including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard are independent entities with their own privacy policies governing the data they collect in connection with payment transactions. 99jaya encourages you to review the privacy policies of these providers to understand how they handle your financial data.
99jaya is not responsible for the privacy practices of third-party service providers operating their own independent services. Our responsibility is limited to ensuring that any data we share with these providers is shared under appropriate contractual protections and is limited to what is strictly necessary.
99jaya primarily serves players located in Bangladesh and processes personal data within systems designed and optimised for this market. However, some of our third-party service providers — including cloud infrastructure and game software vendors — may process data on servers located outside Bangladesh.
Where personal data is transferred internationally, 99jaya ensures that appropriate safeguards are in place to protect your data. These safeguards may include contractual data protection clauses, certification under recognised international security frameworks, or transfers to jurisdictions that maintain an adequate level of data protection.
If you have questions about the specific safeguards in place for any international data transfer affecting your personal data, you may contact our support team at [email protected] and we will provide the relevant information.
99jaya reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the nature of the services we provide. When a material change is made, we will update the "Last updated" date at the top of this Policy and, where appropriate, notify registered players by email or via an in-platform notification.
Your continued use of the 99jaya platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data. The most current version of the Privacy Policy is always available at /privacy-policy.
If you do not agree with any changes to this Privacy Policy, you should cease using the 99jaya platform and may request account closure in accordance with Section 14 of our Terms & Conditions.
If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 9, please contact the 99jaya data protection team using the following channels:
When submitting a data rights request, please include your registered username or email address and a clear description of the right you wish to exercise. We may ask you to provide proof of identity before processing your request to ensure the security of your account data.
Now that you understand how your data is protected, explore the full 99jaya platform — live cricket betting, premium slots, and live casino tables, all secured by 256-bit SSL encryption. 18+ only.