At 99jaya, responsible gaming is not a legal checkbox — it is a core value. We provide every player in Bangladesh with the tools, knowledge, and support they need to keep gambling a form of entertainment rather than a source of harm.
We have built a comprehensive responsible gaming framework so that every player — from Dhaka to Cox's Bazar — can enjoy 99jaya safely, within their own limits, on their own terms.
Every 99jaya player must verify their age before making a first deposit. We cross-reference National Identity Card (NID) data and supporting documents to confirm that every active player is at least 18 years old. Accounts belonging to underage individuals are suspended immediately and permanently upon discovery, with all funds frozen pending investigation.
Set a daily, weekly, or monthly deposit cap directly from your 99jaya account dashboard. Once a limit is active, you cannot deposit beyond that threshold regardless of how you try. Lowering your limit takes effect immediately. Raising a limit requires a mandatory 24-hour cooling-off period before the change is applied, giving you space to reconsider.
Long, uninterrupted gaming sessions can blur the passage of time and lead to decisions made in the heat of the moment. The 99jaya session timer lets you set a maximum session duration. When your chosen time is reached, a reminder is displayed and, if you have enabled mandatory breaks, your session ends automatically until the cool-off period expires.
Need a short break? A 99jaya time-out lets you temporarily suspend your account for 24 hours, 48 hours, 7 days, or up to 30 days. During a time-out your account is fully locked — you cannot log in, deposit, or place bets. This feature is designed for players who want a brief, structured pause without committing to a long-term exclusion.
If you feel that gambling is becoming difficult to control, 99jaya's self-exclusion programme allows you to close your account for a minimum of 6 months, up to 5 years, or permanently. Once self-exclusion is activated, it cannot be reversed until the chosen period has expired. We also share exclusion data with partner platforms where you request cross-platform exclusion, helping ensure your break is comprehensive.
Reality check notifications appear at regular intervals during your session — reminding you how long you have been playing and how much you have wagered. Combined with configurable loss limits that cap the total amount you can lose in a given period, these tools help you stay in control of your gaming activity and make informed decisions at every step.
Gambling is meant to be a form of entertainment. When it starts to feel like an obligation, an escape, or a way to recover losses, it may be crossing into problem territory. At 99jaya, we want every player to recognise these warning signs early — in themselves or in someone they care about.
Answer the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to use one of 99jaya's responsible gaming tools or contact our support team.
All of 99jaya's responsible gaming tools are available directly from your account dashboard — no need to contact support to activate them. Here is how to get started.
Access your account via the 99jaya Login page. Use your registered username and password.
From the account dashboard, select "Responsible Gaming" from the profile menu in the top-right corner.
Select daily, weekly, or monthly limit. Enter your chosen limit amount in Taka (৳). For example, ৳2,000 per day or ৳10,000 per week.
Your limit takes effect immediately. Any attempt to deposit beyond your set threshold will be automatically blocked by the system.
Self-exclusion can be initiated through live chat (24/7 in your dashboard) or by emailing [email protected]. You may also request it directly from your account settings.
Select from 6 months, 1 year, 3 years, 5 years, or permanent exclusion. All options are irrevocable for the duration chosen.
For self-exclusion, identity verification is required to ensure your request is applied to the correct account. Provide your registered email or NID number.
Your account is locked immediately. You will receive a confirmation via email. Any remaining balance will be retained and returned at the end of your exclusion period, subject to verification.
Responsible gaming is not just about individual tools — it is about the culture and standards we uphold as a platform serving hundreds of thousands of Bangladeshi players.
If you are concerned about your own gambling or that of someone you know, do not wait. 99jaya's responsible gaming team is available around the clock — all conversations are treated with complete confidentiality.
The fastest way to reach our responsible gaming team. Available 24 hours a day, 7 days a week — including Eid and public holidays.
Via Account DashboardSend a detailed message to our responsible gaming team. We respond to all responsible gaming emails within 24 hours.
[email protected]Reach us via WhatsApp for a private, text-based conversation with a responsible gaming advisor at any time.
+88 01XXX-XXXXXXOur responsible gaming advisors are on duty every day of the year. There is no off-season and no holiday blackout for player welfare queries.
24 / 7 / 365Responsible gaming starts with the right mindset. At 99jaya, we encourage every player across Bangladesh — whether you are placing your first BPL cricket bet or spinning the reels on a favourite Pragmatic Play slot — to treat gambling as entertainment with a fixed entertainment budget, not as a source of income or a financial strategy. The house always holds a mathematical edge; no system, strategy, or streak changes that fundamental reality.
Decide in advance how much money you are prepared to spend on 99jaya in a given week or month — and treat that amount as the cost of entertainment, the same way you would a cinema ticket or a meal out. Use 99jaya's deposit limit tools to enforce that budget at the system level. Once your limit is reached, stop. Do not attempt to circumvent your own limits by using a secondary payment method or a different account.
Loss-chasing is one of the most dangerous patterns in problem gambling. When you are down, the impulse to "win it back" feels rational — but every additional bet is an independent event with the same house edge as the first. Chasing losses almost always leads to deeper losses and heightened emotional distress. If you find yourself thinking "just one more bet to get back to even", that is the moment to step away and use 99jaya's cooling-off or time-out feature.
Healthy gambling habits are part of a balanced lifestyle. Make sure that 99jaya is one of many leisure activities in your week — not the dominant one. Maintain time for family, exercise, social activities, and rest. If you notice that gambling is crowding out other interests or that you feel less enjoyment from other activities unless you are gambling, this is a sign worth taking seriously.
Alcohol, recreational substances, or even extreme fatigue significantly impair judgement and impulse control. Decisions made while impaired tend to be larger, faster, and less considered than decisions made with a clear mind. 99jaya recommends that you only play when you are rested, sober, and in a calm emotional state.
The 99jaya platform is strictly for adults aged 18 and above. If you share a device with younger family members, enable device-level parental controls and ensure your 99jaya account is protected by a strong, unique password and two-factor authentication. Never share your login credentials with anyone — especially not minors. If you suspect a minor has accessed the 99jaya platform, contact our support team at [email protected] immediately.
Periods such as Eid, Pohela Boishakh, Durga Puja, and BPL cricket season often coincide with increased gambling activity as players celebrate and socialise. While 99jaya offers seasonal promotions to enhance the entertainment experience during these periods, we urge all players to be especially mindful of their spending during high-excitement occasions. Set extra-conservative deposit limits ahead of these periods and remember that no bonus or promotional offer should be used as justification for exceeding your personal budget.
You are now equipped with the knowledge and tools to enjoy 99jaya responsibly. Browse our games, review our FAQ, or log in to manage your responsible gaming settings — all in a safe, secure environment. 18+ only.